Understanding the work
comes before designing the system.
Ian brings more than two decades of experience across enterprise technology, operations, healthcare, higher education, software implementation, quality assurance, data, and cross-functional delivery.
Across those environments, the same pattern kept appearing: organizations had systems and information, but people still had to reconstruct the operational picture themselves—chasing updates, connecting decisions, interpreting exceptions, and bridging gaps between teams and tools.
Over time, Ian’s work expanded from implementation and systems analysis into operational technology, integration, process design, advisory work, governance, and the design of systems that help people understand how an operation is actually behaving.
That experience shapes Driven Dynamics: understand the operation first, design around the people doing the work, and turn fragmented signals into clearer operational understanding.
More about the experience behind DD +
Ian’s professional background includes information systems and operational technology at UC San Diego, healthcare software implementation and adoption, enterprise QA and user acceptance testing, systems integration, data and reconciliation workflows, cross-functional delivery, and independent technology and systems advisory work within workers’ compensation medical-legal operations.
UC San Diego is referenced as professional background only. It is not affiliated with or endorsing Driven Dynamics.